Returns & Refunds Policy
We want you to feel confident shopping with Oz Brandz.
Returns
Returns are accepted within 14 days of receiving your order.
To be eligible for a return:
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Items must be unused, unopened, and in original packaging
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Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return:
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Sale items
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Opened or used products
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Gift cards
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Change-of-mind returns that do not meet the above conditions
Refunds
Once a return is approved, refunds will be issued to the original payment method.
In some cases, store credit may be offered at our discretion.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 7 days of delivery so we can resolve the issue promptly.
Contact
For all returns and refund enquiries, please contact:
📧 hello@ozbrandz.com.au
We aim to respond within 1–2 business days.
